Electronic Records and Online Banking Agreement Ledyard National Bank

Table of Contents

1. Electronic Records
2. Online Banking
3. Bank to Bank Transfers
4. Mobile Banking
5. Mobile Deposit

1. Electronic Records

A. Electronic Copy of Agreements, Related Disclosures and Instructions

• An Online Banking Agreement;
• A Bank-to-Bank Funds Transfer Agreement;
• A Mobile Banking Agreement;
• A Mobile Deposit Agreement;
• All related disclosures required by applicable federal or state law;
• All alerts, notices and confirmations related to the Service;
• All disclosures, information and instructions related to the Service, any Bank-to-Bank Funds Transfers and/or additional services that you select during the enrollment process;
• Your eStatements and eNotices for associated account(s); and
• Any amendments or changes to any of the foregoing.

B. Your Consent is Required

C. Paper Copy of Materials

D. Withdrawing Your Consent

E. Updating Your Contact Information

F. System Requirements to Access the Information

• You must have access to a computer or other device, which is capable of accessing the Internet.
• You must have an Internet web browser.
• Supported web browsers include the current and immediate prior versions of Chrome, Edge, FireFox, Safari, Android and Apple operating systems. When a new version is announced, support will cease on the third oldest version. Please note that utilizing older browsers may result in disabled functionality or limited access to services.
• You must have access to a printer or the ability to download the information, in order to keep copies for my records.

G. System Requirements to Retain the Information

2. Online Banking

A. Online Banking Features

1. Perform account inquiries on checking, money market, savings, certificate and loan accounts.
2. Review transaction detail on your accounts, up to 482 days of history.
3. Enroll for electronic delivery of statements and documents, up to 84 months or 7 years of statements.

4. Transfer funds between deposit accounts or to make regular monthly loan payments (“Internal Transfers”).
5. Conduct Bank-to-Bank Transfers (transfers to or from accounts at other financial institutions).
6. Submit a check re-order request.
7. Send secured e-mail messages to Bank personnel.
8. Make Stop Payments.
9. Set Travel Notifications.
10. Utilize CardValet to turn your ATM or Debit Card on or off, report it lost or stolen, or set card limits.
11. Initiate bill payments to any domestic payee you choose with Pay My Bills (requires separate agreement).
12. Initiate person-to-person payments with Zelle (requires separate agreement).
13. Utilize MoneyMap for a holistic view of your financial health. The tool enables you to track your spending, monitor investments and budget more effectively (requires separate agreement).
14. Utilize CreditSense to access your credit score, real time credit monitoring alerts, a credit score simulator, and more (requires separate agreement).

B. Fees and Charges

• Normal check fees will be assessed when check orders are processed.
• Fees may be charged for select services, such as Stop Payments. Refer to the Schedule of Fees & Charges for the fee listing.
• Pay My Bills offers a $15.00 Rush Delivery Fee for same day bill payments.

C. User ID and Password

FAILURE TO PROTECT YOUR ACCESS DEVICE AND ACCOUNT NUMBERS AS WELL AS ANY AUTHENTICATION PROCEDURES TO ACCESS THE SERVICE MAY ALLOW AN UNAUTHORIZED PARTY TO ACCESS THE SERVICE AND INITIATE TRANSACTIONS. ALL USERS OF THE SERVICE USING YOUR AUTHENTICATION PROCEDURES WILL BE DEEMED TO BE USERS AUTHORIZED BY YOU AND BE BINDING UPON YOU.

4. Biometric Access

E. No Signature Requirement

F. Business Days and Hours of Operation

G. Cutoff Times

• Internal Transfer - 6 PM
• Bank-to-Bank Transfer - 3PM
• Mobile Deposit - 5 PM
• Pay My Bills - To ensure that payment is properly credited to your account by the payment due date, the service may restrict how close to the due-date payments may be scheduled. Refer to the Pay My Bills Agreement and module.

H. Limitations on Internal Transfers The default Internal Transfer limit is:

• $999,999.99 daily limit

I. Periodic Statements and Confirmations

1. Periodic Statement: You will be sent a monthly account statement from us via U.S. Postal Service on your checking, money market, savings or loan account unless you choose an electronic statement instead. We provide either a paper statement via mail or an electronic statement, but not both. You agree that you are responsible for reviewing promptly each periodic statement in order to detect any unauthorized transactions and to ensure deposits were accurately transmitted. After you enroll in eStatements, you will have up to 84 months or 7 years of eStatements.
2. Confirmation or Receipt: A confirmation or receipt will be displayed at the time you make a transfer, submit a bill payment, or submit instructions for check orders. This confirmation or receipt may be printed and kept for your records.

J. Notice of Liability for Consumers Only

1. Consumer Liability. Tell us AT ONCE if you believe your Service User ID and/or Password has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within two (2) business days after you learn of the loss or theft of your User ID and/or Password, you can lose no more than $50.00 if someone used your User ID and/or Password without your permission.

2. Contact in Event of Unauthorized Bank-to-Bank Transfer. If you believe that your User ID and/or

3. Business days. Our normal Business Days are Monday through Friday, excluding holidays.
4. Types and Limitations.
   1. Account access. You may use the Service to transfer funds between your accounts at Ledyard National Bank, Registered Accounts and External Accounts as set forth in this Agreement.
   2. Limitations on frequency and dollar amounts. You may transfer as many times and in the amounts specified in the limitations disclosed for Internal Transfers Section H, Bank to Bank  Transfer Section E, and Mobile Deposit Section I of this Agreement as may be amended from time to time. Your internal accounts and/or Registered Account(s) are also subject to certain transaction limits imposed by law. These limits are disclosed in the Deposit Agreement you received when you opened your Registered Account.
5. Confidentiality. We will disclose information to third parties about your Registered Account or the Bank-to-Bank Transfers you make:
   1. Where it is necessary for completing Transfers;
   2. In order to verify the existence and condition of your Registered Account for a third party, such as a credit bureau or merchant;
   3. In order to comply with government agency or court orders;
   4. If you give us your written permission;
   5. In order to comply with requirements of applicable law; or
   6. As otherwise disclosed in our Privacy Policy.
6. Documentation. You will get a monthly account statement from us (unless there are no transactions in a particular month). In any case, you will get the statement at least quarterly.
7. Recurring or Preauthorized Transfers or Payments
   1. Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here's how:

2. Liability for failure to stop payment of preauthorized transfers. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

8. Financial Institution's Liability. If we do not complete a transaction to or from your account on time or in the correct amount according to our agreement with you, we will be liable only for the actual amount of the transaction. We will NOT be liable for any incidental or consequential losses or damages and there are some other exceptions. We will NOT be liable for instance:

• If, through no fault of ours, you do not have enough money in your account to cover the transaction.
• If the money in your account is subject to legal process or other claim restricting such transaction.
• If the transaction would go over the credit limit on your overdraft line.
• If the terminal or system was not working properly and you knew about the breakdown when you started the transaction.
• If circumstances beyond our control (such as fire or flood) prevent the transaction, despite reasonable precautions that we have taken.

• If any information provided by you about the payee on a bill payment is incorrect.
• If there are any delays in handling the payment by the payee.

K. In Case of Errors or Questions

• Tell us your name and account number
• Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
• Tell us the dollar amount of the suspected error.
• Confirmation or Receipt number

For bill payment errors tell us:

• Checking account used to pay the bill
• Payee name
• Date the payment was sent
• Confirmation or Receipt number
• Payment amount
• Payee account number

L. Indemnification

M. Ownership & License

N. Audit/Cooperation with Investigations

O. DISCLAIMER OF WARRANTIES

P. LIMITATION OF LIABILITY

Q. Electronic Mail

R. Other Agreements

S. Virus Protection

T. Enforcement

U. Applicable Regulations

V. Termination

• You or any authorized user of your password breach this or any other agreement with us;
• We have reason to believe that there has been an unauthorized use of your account or password;
• You abused one or more of your accounts;
• You deposited any ineligible items as referenced in Mobile Deposit Section C below, or
• There has not been any activity within 180 days.

W. Limitations of Service

X. Modifications to this Agreement

Y. Contacting Bank

3. Bank-to-Bank Transfer

A. Description Of Service

B. Definitions

C. Verification Of Identity And Account Ownership

D. Processing Of Bank-To-Bank Funds Transfers; Modifications And Cancellations

5. Limitations on Bank-to-Bank Transfers The default Bank-to-Bank Transfer limits are:
   • $1,500 daily limit
   • $5,000 limit every rolling 30 days

• Any of your accounts with the Bank are not current or are not in good standing.
• You had an overdraft, an over-limit item, or an item returned for insufficient funds with respect to any Registered Account during the current or 3 prior calendar months.
• You had any prior Bank-to-Bank Transfer from one of your Registered Accounts to an External Account canceled, revoked, or not completed due to insufficient funds, revoked authorization, stopped payments, frozen accounts, or any similar reason.

F. Bank Reliance on Your Instructions

4. Mobile Banking

A. Charges for Mobile Banking Service.

2. Limitations on Use of Mobile Banking Service. There are certain limitations of this Mobile Banking Service. Because the Mobile Banking Service is accessible only through a Mobile Device, your access may be limited by the service provided by the applicable telecommunications carrier. We do not guarantee: (a) either the delivery or the accuracy of any information requested or provided through the Mobile Banking Service; or (b) that you will have continuous or uninterrupted access to the Mobile Banking Service. We are not responsible for any delay, failure or error in the transmission or content of text messages through the Mobile Banking Service. We will not be liable for damages arising from the non-delivery, delayed delivery, or wrong delivery of any information through the Mobile Banking Service, from any inaccurate information provided through the Mobile Banking Service, from your use of or reliance on any information provided through the Mobile Banking Service, or from your inability to access the Mobile Banking Service.

5. Mobile Deposit

A. Mobile Deposit

B. Mobile Device Requirements

C. Eligible items

1. Checks payable to a third party (rather than to Customer, unless the Bank agrees in writing otherwise with respect to Customer’s Designated Affiliates);
2. Remotely-created checks, or remotely-created payment orders deposited into or cleared through the check clearing system;
3. Checks drawn on banking institutions outside the U.S. or in currencies other than U.S. Dollars;
4. Irregular checks (e.g., where the numerical and written amounts are different);
5. Previously-returned checks;

6. Checks payable to or in cash;
7. Checks exceeding any Customer transaction or file limits as Bank may establish from time to time;
8. Checks that Customer knows or suspects, or should know or suspect, are altered on the front of the item, fraudulent or otherwise not authorized by the owner of the account on which the checks/items are drawn;
9. Checks that have any endorsement on the back other than that specified in or otherwise required by this Agreement;
10. Checks that have been previously submitted through the Mobile Deposit Service or through a remote deposit capture service offered at any other financial institution;
11. Checks that are drawn or otherwise issued by the U.S. Treasury Department;
12. Checks that are postdated or more than six (6) months old; and
13. Checks that are not acceptable to Bank for deposit into an Account as provided in the Account Agreement, or are in violation of any law, rule or regulation.

D. Image Quality

1. The image of an item transmitted to the Bank using the Mobile Deposit Service must be legible, including the MICR data. The image quality of the items must comply with the requirements established from time to time by ANSI, the Board of Governors of the Federal Reserve Board, or any other regulatory agency, clearing house or association.

1. You are solely responsible for the inspection of all electronic items to ensure legibility of the Check image and all information on an original Check is accurately photographed and legible. You acknowledge that image technology may not capture all security features contained in the original Check(s) and agree to assume any and all losses resulting from claims based on security features that do not survive the image process. You acknowledge that the Bank does not verify or inspect the accuracy, legibility or quality of the electronic item prior to processing an electronic item. The Bank reserves the right in its sole discretion at any time to correct, alter or amend data submitted in an electronic item in accordance with general banking and check collection practices to facilitate processing of the Check, but the Bank shall have no obligation to affect such a repair.

E. Endorsements and Procedures

1. You agree to endorse any item transmitted through the Mobile Deposit Service with your signature and to write “FOR MOBILE DEPOSIT ONLY, you are depositing into, or as otherwise instructed by the Bank from time to time. You agree to follow any and all other procedures and instructions for use of the Service as the Bank may establish from time to time. Any loss we incur from a delay, processing error or any other action resulting from an irregular endorsement or other markings by you will be your responsibility.

1. If the back of any item includes language such as: □ CHECK HERE AFTER MOBILE OR REMOTE DEPOSIT, Customer must check the box after submitting the item for deposit via the Mobile Deposit Service.

1. A Check payable to two payees must be endorsed by both payees. If the Check is payable to you or your joint owner, either of you can endorse it. If the Check is made payable to you and your joint owner, both of you must endorse the Check and it must be deposited into an account owned by both of you.

F. Receipt of Items.

1. The Bank reserves the right to reject any item transmitted through the Mobile Deposit Service, in its sole and exclusive discretion, without liability to you. The Bank is not responsible for items we do not receive or for images that are dropped during transmission. If the Bank rejects an item due to image quality, you will be notified by email and you will be required to re-take the photo. An image of an item shall be deemed received when you receive a confirmation from Bank that we have received the image. Receipt of such confirmation does not mean that the transmission was error free or complete or will be considered a deposit and credited to your account. We further reserve the right to charge back to your account at any time, any item that we subsequently determine was not an eligible item. You agree that the

1. The Bank reserves the right at any time to refuse the deposit or processing of an electronic item, and to return the same to you without prior notice. The Bank may request that you deposit the original Check for processing and collection, instead of the electronic item. The Bank shall not be liable for (i) failure to process or collect an electronic item; (ii) any error that results in processing or collecting an electronic item because of your failure to provide the Bank with full and correct data or dollar amount from the original Check, or an accurate and legible image of the original Check; and (iii) any Check that violates this Agreement, or any other agreement between you and the Bank. You agree that the Bank may charge your account for any and all returned items that relate to original Check(s) deposited with the Bank.

G. Availability of Funds

H. Disposal of Transmitted Items

1. You must securely store any original Check for fourteen (14) Calendar Days after transmission to the Bank and make any original Check accessible to the Bank at the Bank’s request. Upon the Bank’s request from time to time, you will deliver to the Bank within two (2) Business Days, at your expense, the requested original Check in your possession. If not provided in a timely manner, such amount will be reversed from your account. Promptly after such fourteen (14) day period expires, you must destroy the original Check by first marking it “VOID” and then destroying it by cross-cut shredding or another commercially acceptable means of destruction. After destruction of an original Check, the Image will be the sole evidence of the original Check.

You agree that it will never deposit the original Check or present the original Check to the Bank or anyone else for payment. You understand that you are responsible if anyone is asked to make a payment based on an original Check that has already been paid.

1. You also agree to review and validate the accuracy of the Check data captured including the amount of the check and the legibility of the check image through the Mobile Deposit Service prior to transmission of the image. You will carefully examine any statement, notification or confirmation of a transaction and notify Bank within thirty (30) days of the statement date of any errors, discrepancies or fraudulent transactions. You agree that thirty (30) days is a commercially reasonable time to notify the Bank of errors, discrepancies or fraudulent transactions, unless any other agreements, laws, rules or regulations provide for a shorter time.

I. Limitations on Mobile Deposits

• $10,000 daily limit
• $250,000 monthly limit

J. Returned Deposits

K. Right of Setoff

L. Hardware and Software

M. Errors

N. Errors in Transmission

O. Presentment

P. User warranties

1. You will only transmit eligible items.
2. Images will meet the image quality standards as required in this Agreement.
3. You will not transmit duplicate items.